MIRABELL

This Shipping Policy applies to purchases of physical products from Mirabell Cosmetology Limited, trading as Mirabell Aesthetics. It should be read together with our Refund Policy and Terms & Conditions. Nothing in this policy affects your statutory rights under Irish or EU consumer law.

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1. Order processing

Orders are processed within 1–3 business days, excluding weekends and public holidays. You will receive confirmation once your order has been dispatched. If an item is out of stock or unexpectedly delayed, we will contact you as soon as possible and, where you prefer, offer you the choice of waiting, an alternative item, or a full refund. Order processing begins only once payment has cleared in full.
 

2. Delivery areas and costs

We deliver within the Republic of Ireland and to countries within the European Union. Any delivery costs are shown clearly at checkout before you complete your order, and are calculated based on your delivery destination. If we are unable to deliver to a particular location, this will be indicated at checkout. If you require delivery to a destination not offered at checkout, please contact us before ordering and we will let you know whether we can arrange it and on what terms.
 

3. Prices, taxes and charges

The price shown at checkout is the total price you pay for your order. Any applicable taxes and delivery charges are calculated and displayed before you confirm and pay, so there are no hidden costs and nothing further to pay on delivery for orders within Ireland and the European Union. If at any time we offer delivery to a destination outside the European Union, any import taxes, customs duties or handling fees that may apply in the destination country are the responsibility of the recipient, and this will be made clear before you order.

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4. Delivery times

Estimated delivery times after dispatch are:

• Ireland: 1–3 business days

• Other EU countries: 3–7 business days

These are estimates only and may vary with location, courier, or factors outside our control such as weather, strikes or courier delays. Unless we agree another date with you, your order will be delivered without undue delay and within 30 days at the latest. If we fail to deliver within that time, you may agree a new date with us or cancel for a full refund of everything you paid, including standard delivery.
 

5. Responsibility for goods in transit

Your goods remain our responsibility until they are delivered into your physical possession. If an order is lost or damaged in transit before you receive it, it is our responsibility to put right — we will replace the item or refund you, and we will deal with the courier ourselves. The only exception is where you arrange your own courier, or use a proxy, forwarding or parcel-collection service (for example An Post AddressPal or a similar service): in that case our responsibility ends once the goods are handed to that service, and your contract for the onward delivery is with that provider.

 

6. Correct delivery details

Please make sure your delivery details are correct and complete at checkout. While we are responsible for the goods in transit, we cannot be responsible for delays, non-delivery or loss caused by an incorrect, incomplete or outdated address you provided, or by a failure to collect a parcel from a pick-up point or courier depot within the time allowed. If a parcel is returned to us because of a wrong address, a missed delivery, or an uncollected parcel, we will contact you to arrange redelivery, which may incur a further delivery charge.

7. Failed or refused deliveries

Where a delivery fails because it was refused, unclaimed, or could not be completed for reasons within your control, and the goods are returned to us, we will refund the price of the goods once they are safely back with us, less the original outbound delivery cost and any return charge applied by the courier. Where you would prefer redelivery instead of a refund, a further delivery charge may apply.

8. Lost or delayed orders

If your order has not arrived within the estimated time, please contact us and we will investigate with the courier promptly. Please allow us a reasonable period to complete this investigation before a parcel is treated as lost, as couriers require a set number of days to open an enquiry. If the goods are confirmed lost, we will replace them or refund you, as set out in section 5.
 

9. Damaged or faulty items

If your order arrives damaged, please contact us within 48 hours of delivery, with photographs where possible, so we can resolve it quickly. Contacting us promptly helps us act fast and does not limit your rights: where goods are faulty, damaged or not as described, you are entitled to a remedy — repair, replacement or refund — under consumer law.

10. Returns and cooling-off

If you bought online, you may have the right to cancel and return your order within 14 days, subject to certain exceptions, including products that are unsealed or used where a hygiene seal has been broken. Full details, including who pays return postage, are set out in our Refund Policy.

11. Collection from clinic

Where offered, you may choose to collect your order from our clinic instead of having it delivered. We will let you know when it is ready, and hold it for a reasonable period. Please bring your order confirmation and, where relevant, photographic identification. Uncollected orders will be handled in line with section 7.
 

12. In-clinic purchases

Products bought in person are checked with you at the time of purchase and become your responsibility once you leave the premises. This does not affect your statutory rights if a product is later found to be faulty.

13. Circumstances outside our control

We are not responsible for delays or failures in delivery caused by events outside our reasonable control, including severe weather, courier or postal disruption, industrial action, or other similar events. Where such an event occurs, we will contact you and, where a significant delay results, offer you the choice of waiting or cancelling for a full refund of any goods not yet delivered. This does not affect your statutory rights.

14. Contact

For any delivery-related enquiry:
Email: mirabell.aesthetics.pmu@gmail.com
Phone: +353 85 186 5581